Make a call with Google Phonation

You tin make domestic and international calls from your Google Vocalisation number on desktop or mobile.

Call someone with Google Vox

Important:

  • Caller ID must exist turned on to make calls from your mobile device carrier.
  • You can only brand an emergency phone call on Voice for Google Workspace accounts managed by your work or school.
  • When you telephone call someone, a United states of america phone number might appear that's non your number. The person you call still gets a telephone telephone call from your Google Voice number.

Tip: For international calls, enter the country code before the phone number. For example, for Brazil, enter +55 before the phone number.

Use your Google Vocalism number for calls from your phone app

Important: This feature isn't bachelor for Google Workspace accounts.

When you make outbound calls with your phone app, you tin can use your Google Voice number instead of your phone'southward carrier number. Calls you make from the Voice app e'er use your Google Voice number.

  1. Open the Phonation app "".
  2. At the top left, tap Carte du jour "" and thenSettings.
  3. Under "Calls," tap Calls started from this device's phone app.
  4. Select when to use Google Voice for calls from the phone app.
  5. Under "Driving mode," select when to utilize Google Voice while driving.

Tip: If a phone call from your phone's calling app isn't costless, yous become a bulletin that the call routes through Google Vocalization.

Add money to your account

  1. Open the Vocalization app "".
  2. Tap Menu "" and then Settings.
  3. Nether "Payments," tap Add together credit.
  4. To add together to your residue, tap the amount of credit and then Add credit.
  5. Select a payment method.
  6. Tap Buy. You get an email to ostend your purchase.
  7. Next to "Auto-recharge," you can select what to practice when your remainder falls below $ii.00:
    • $x, $25, $50: Automatically add this amount of credit. Afterward you select your payment method, tap Relieve.
    • Notify me via email: Get an electronic mail reminder when your residual is low.
    • Off: Don't automatically add more than credit to your account.

Tip: If yous're not sure how much credit to buy, you can notice the calling rate for a land or region. Adjacent to "Calling rates," tap Look up Search and enter the country/region you want to phone call. Rates vary by state/region and are charged per minute.

Your bank argument might show an actress $one.00 transaction from Google. The transaction is a temporary authorization asking to brand sure your card is valid and has enough funds. It isn't an actual charge, and will disappear.

If there'due south a credit purchase for a larger amount y'all didn't make, learn how to report the unauthorized charge.

Know how much a call costs

  • When yous're calling from the US, about all Google Voice calls to the United states and Canada are free.
  • Calls to a few places in the US and Canada cost one cent per minute USD, or the listed rate for your local currency.
  • Calls to places exterior the Usa are at listed rates.
  • Larn more about calling rates.

Domestic and international calls utilize minutes from your mobile carrier, unless you make calls over the internet.

Long-distance charges

When you lot call someone, your call is routed through a randomly assigned US number. If the routed number's area code isn't the aforementioned as your surface area code, you lot might be charged long-altitude rates. If you travel to another country/region, your carrier can charge yous international calling rates.

Standard airtime and text messaging rates apply, based on your phone plan.

International charges

If you take a US number and call someone while visiting another state/region, you're charged international rates. Your mobile carrier might also charge you lot extra roaming fees. To make calls without roaming, y'all tin can use Wi-Fi or mobile data.

Confirm your paid call uses Google Voice

If your telephone call isn't gratuitous, you get a message from Google Voice. The message says how much the phone call costs or that the call is routed through Google Vox.

If you don't get a bulletin, your call isn't using Google Voice. Your mobile carrier might charge you.

Check if your call settings were changed by a recent update or another app that conflicts with Google Voice.

Utilise of data & text messages

You can only send text messages to numbers in the US and Canada.

Texts y'all ship

Texts you lot send from the Google Vox mobile app or at voice.google.com use information. They can use data from your mobile telephone plan, or a Wi-Fi internet connectedness. You don't need to buy Google Vocalisation credit.

Texts you get

Based on your mobile phone plan, you lot tin be charged for text messages yous receive.

If you accept trouble ownership credit

If you have problems paying for calling credit or you get one of the messages below, you might need to fix an issue with your payments profile.

"Your transaction cannot exist completed"

If you lot're asked to provide more than information after you lot receive this message, follow the instructions. If not, try the post-obit:

  • Bank check whether the billing address for your payment method, such as your credit card, matches the address in your Google Pay settings. If they don't lucifer, update your accost on pay.google.com, and try the transaction over again.
  • If y'all're on an app, try to pay on the product'due south website instead. If you're on the website, endeavor the app.
  • If you're buying Google Phonation credit on Google Pay, larn how to set payment bug on your account.
  • If you're using guest checkout on Google Store, sign in to your Google Account. If you don't have one, create your Google Business relationship.

"Unable to consummate transaction: expired card"

"Unable to complete the transaction. Please use another form of payment."

  • Check if your payment method is up to date. If it isn't, update it in Google Pay. Then try your purchase again.
  • Make sure you have enough money in your account for the purchase.
  • If you all the same have issues, contact your bank to check if at that place'southward a problem with your account.
  • Endeavor to make the purchase once again with a dissimilar payment method.

"Your payment didn't go through. Please try a different payment method or try again afterwards."

  • Check if your payment method is upward to date. If it isn't, update information technology in Google Pay. And then try your purchase again.
  • Make certain you lot take enough money in your account for the buy.
  • If you still take issues, contact your banking company to check if there'south a problem with your account.
  • Endeavour to make the purchase again with a unlike payment method.

"Your payment was declined due to an consequence with your account"

If you get this message, information technology might be considering:

  • We noticed a suspicious transaction on your payments contour.
  • We need more than information to protect your account against fraud.

To set up the outcome, try the following.

  1. Go to pay.google.com.
  2. Deed on any alerts or requests. Before yous tin can buy anything through your Google Business relationship, you may need to verify your identity.
  3. Brand sure your name, address, and payment information are up to date.

"Unable to procedure payment: low card balance"

You lot might not accept enough funds in your account to make the payment. Check your business relationship balance or contact your banking company.

Ineligible or grayed out card

If your card is grayed out or yous become a message your card is ineligible, you tin can't utilize information technology for this type of purchase. Try to make the purchase again with a dissimilar payment method.

If you can't find the payment method you lot want to use, to add together a new one, follow the instructions on the screen.

Why practice I have a "pending" transaction?

You may discover a pending transaction for calling credit on your carte statement or Google Pay. This awaiting transaction is an authorization request and not a accuse. The potency request is a temporary concord that changes when the payment goes through.

Manage auto-recharge payments

If y'all turn on auto-recharge in Google Vocalism, your charges for calling credit show nether "Subscriptions and services" in Google Pay. You can make payments by visiting pay.google.com. Auto-recharge payments can't be managed from the Google Pay mobile app.

  1. Sign in to Subscriptions.
  2. Find the Google Voice auto-recharge for calling credit and click Manage.

Abolish an auto-recharge

If you abolish an auto-recharge subscription, any payments yous already made aren't refunded.

  1. Sign in to Subscriptions.
  2. Observe the Google Vocalism car-recharge for calling credit and click Manage.
  3. Select Abolish subscription.
  4. Get to phonation.google.com.
  5. At the peak right, click Settings "".
  6. On the left, click Payments.
  7. Next to "Auto-recharge," select Off.

Related resources

  • Enquire for a Google Voice refund
  • Make a telephone call with Google Vocalization

Confirm your paid telephone call uses Google Voice

If the telephone call isn't gratuitous, y'all get a bulletin from Google Vocalism. The message says how much the call costs or that the call routes through Google Voice. Learn more than about the cost of a call.

If you don't get a message, your telephone call doesn't use Google Voice and your carrier can charge you.

Tips: Cheque that:

  • A recent app update didn't change your call settings.
  • Another app doesn't conflict with Vocalism. In your phone's settings, open Apps and notifications and then Default apps. Make sure Google Voice is the "Default call redirecting app."

Know how much a call costs

  • When you're calling from the US, almost all Google Voice calls to the US and Canada are gratis.
  • Calls to a few places in the U.s.a. and Canada cost 1 cent per infinitesimal USD, or the listed rate for your local currency.
  • Calls to places outside the US are at listed rates.
  • Learn more than nigh calling rates.
  • Domestic and international calls utilize minutes from your phone plan, and you might exist charged long-distance rates.
  • If you lot accept a U.s. phone number and brand a telephone call when you're in another land/region, you lot're charged international rates.
  • Make Google Voice calls over the internet.

Tip: If your internet connection isn't stable, y'all get a notification to use minutes from your phone plan, which may include carrier telephone call charges. If y'all don't want to switch to a carrier call, on the notification, select Cancel.

Related links

  • Set up phones to make & receive Google Phonation calls
  • Fix problems with Google Vox calls
  • Use one-click dialing on Google Vocalization

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